Privacy Policy

Welcome to mv77. We are committed to protecting the personal information of every player who uses our platform. This Privacy Policy applies to all services offered by mv77, including cricket betting, live casino, slots, crash games, and fish shooting, accessible to players based in Bangladesh.

By creating an account and using mv77, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. Players must be 21 years or older to use mv77 services.

1. Information We Collect

To provide our gaming services and comply with responsible gaming obligations, mv77 collects the following categories of personal data from players registered in Bangladesh:

• Identity data: full name, date of birth, national ID or passport number for age verification (21+ requirement).
• Contact data: email address, phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: mobile banking account identifiers for bKash, Nagad, Rocket, and Upay; transaction amounts and history in BDT.
• Technical data: IP address, device type, operating system, browser type, and session logs.
• Usage data: pages visited, games played, betting history, bonus usage, and interaction with customer support.

2. How We Use Your Information

Account Management and Service Delivery

mv77 uses your personal data to operate and improve our gaming platform. Specifically, we use your data for:

• Creating and maintaining your player account, verifying your age (21+ only) and identity.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods.
• Providing cricket betting, live casino, slots, crash games, and other gaming services.
• Sending service notifications, security alerts, and support responses via email or phone.

Responsible Gaming and Legal Compliance

We also use your data to fulfill our responsible gaming and legal compliance obligations, including:

• Detecting and preventing fraudulent transactions or unauthorized account access.
• Enforcing responsible gaming limits, including deposit caps, session time limits, and self-exclusion requests.
• Complying with applicable laws and responding to lawful requests from authorities.

3. Cookies and Tracking Technologies

mv77 uses cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential cookies: required for the platform to function correctly, including session management and security.
• Analytics cookies: help us understand how players navigate the site so we can improve design and content.
• Preference cookies: remember your language, currency, and display settings for a personalised experience.
• You may disable non-essential cookies via your browser settings; however, disabling essential cookies may affect platform functionality.

4. Data Sharing and Third Parties

mv77 does not sell, rent, or trade your personal information to any third party. We may share limited data with trusted service providers solely for the purposes described in this policy:

• Payment processors (bKash, Nagad, Rocket, Upay) to facilitate deposits and withdrawals in BDT.
• Game platform providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) to deliver fair and certified games.
• Security and fraud-prevention partners who help protect the integrity of player accounts and transactions.

5. Data Retention

mv77 retains your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy or as required by applicable law. Our general data retention periods are:

• Active account data: retained for the full duration of your account's existence plus 12 months after closure.
• Transaction records: retained for a minimum of 5 years for financial audit and fraud investigation purposes.
• KYC verification documents: retained for the period required by applicable anti-money laundering guidelines.
• Marketing preferences: retained until you withdraw consent or close your account, whichever comes first.

6. Your Rights and Choices

As an mv77 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond within a reasonable timeframe. (a) Right to access — you may request a copy of the personal data we hold about you. (b) Right to rectification — if any data is inaccurate or incomplete, you may request that we correct it. (c) Right to erasure — subject to legal retention obligations, you may request deletion of your personal data. (d) Right to restrict processing — you may ask us to pause processing your data while a dispute is resolved. (e) Right to data portability — you may request your data in a structured, machine-readable format. (f) Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting any prior lawful processing.

7. Security Measures

mv77 implements robust technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, or destruction. Our security practices include:

• SSL (TLS 1.3) encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive account credentials and financial transaction records.
• Regular security audits, penetration testing, and fair-play certification to maintain platform integrity.

8. Children and Minors

mv77 is strictly an adult-only platform. Our services are intended exclusively for players aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal information, that account will be suspended and data deleted promptly. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing gambling platforms.

9. Changes to This Privacy Policy

mv77 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date. Continued use of the platform after any changes constitutes acceptance of the revised policy. We encourage players to review this page periodically, especially before any major transactions.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how mv77 handles your personal data, please contact our dedicated privacy team. We are committed to responding within a reasonable period.

Email: [email protected] (plain text — not a clickable link). Our team is available in Bangladesh Standard Time (BST, UTC+6).